Privacy Policy

Version dated 18 September 2026

1. Data controller

The controller of the personal data processed on the OSD24 LOGIST website (the "Website") is KONNEKTO Limited Liability Company (ТОВ «КОННЕКТО», the "Company").

Office: 7 Zaliznychna St., Lviv, Ukraine. Phone: +380 67 594 02 16. Website: osd24.com.

The Company processes personal data in accordance with the Law of Ukraine "On Personal Data Protection" and, insofar as it concerns users from the European Union, the General Data Protection Regulation (GDPR).

2. Carrier registration and questionnaire data

What we collect. At registration: company name or the full name of a sole proprietor, entity type, registration or tax identification number, phone number, email address, password (stored only as a hash), website language, time of email confirmation and of the last login. In the questionnaire, which a carrier fills in voluntarily after logging in: contact persons with their phone numbers and messengers, operating regions and routes, fleet data (vehicle type, capacity, registration plates, equipment), permits for special transport (ADR, TIR, CEMT), insurance and document details, working and payment terms, readiness for a trip, number of drivers.

Why. To create and maintain a carrier account, confirm the email address, send service messages (the verification email), match carriers with the Company's client requests and contact them about specific shipments.

Legal basis. Your consent, given via a separate checkbox at registration, and the Company's legitimate interest in maintaining a database of partner carriers. Where the data relates to a sole proprietor or a company's contact persons, it is personal data and is protected by this Policy.

Who has access. Authorised employees of the Company (managers, administrators) — to select a carrier and contact them — and you, to your own record. Questionnaire data is not published on the Website and is not shared with other carriers. The Company's client receives only the data needed to perform a specific shipment (vehicle, driver), within the concluded contract.

For how long. While the carrier account exists and for the period required to fulfil contractual obligations and statutory document retention requirements. A blocked account is not used for new requests.

3. Contact form

What we collect. Name, phone number and/or email address, the text of the message, as well as the time of submission and the IP address — for spam protection.

Why. To reply to your message and, if you are a shipper, to prepare a transport request.

Legal basis. Your consent, expressed by submitting the form, and the Company's legitimate interest in replying to enquiries.

For how long. Messages are stored in the Company's database as a record of communication for the period needed to handle the enquiry and any subsequent cooperation.

4. Cookies

The Website uses cookies — small text files that your browser stores on your device. We use:

• essential cookies — the session and protection of forms against request forgery (CSRF); without them the Website and account login do not work; no consent is required for them;
• a consent cookie — remembers that you accepted the cookie banner so it is not shown again;
• analytics cookies — a visitor identifier for the Website's own analytics (section 5); set only after you consent in the cookie banner.

The Website does not use third-party advertising or tracking cookies. You can delete or block cookies in your browser settings; in that case some features of the Website may not work.

5. Analytics

The Website keeps its own visit analytics without third-party services: page views, scroll depth, button clicks and form submissions. The data is stored on the Company's server and contains no names, phone numbers or email addresses — only an anonymised visitor identifier, the page address, device type and event time.

Analytics events are not collected until you accept the cookie banner. The purpose is to understand how the Website is used and to improve it.

6. Storage and protection

Data is stored on the Company's servers. The connection to the Website is protected by HTTPS, passwords are stored as hashes, and only authenticated authorised employees have access to the carrier database. The Company does not sell personal data and does not share it with third parties except as described in this Policy or where required by law.

7. Your rights

You have the right to know what data of yours the Company processes, to access it, to request its correction or erasure, to restrict processing, to withdraw consent (this does not affect the lawfulness of processing before withdrawal), and to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or a court.

A carrier can update account data independently after logging in. For other requests, contact the Company by phone at +380 67 594 02 16. The Company replies within the period set by law.

8. Changes to this Policy

The Company may update this Policy. A new version is published on this page with the version date at the top.