Legal
Terms of Cooperation
How KONNEKTO LLC works with carriers and shippers: request, confirmation, documents, payment, demurrage, insurance.
1. How we work
KONNEKTO LLC is a freight forwarder. We find a shipper, prepare a transport request and offer it to a verified carrier from our partner base. The shipment is performed by the carrier under the transport documents; we organise it, monitor its progress and stay in touch with both parties from loading to unloading.
The carrier and the shipper do not enter into a direct contractual relationship with each other: each of them concludes a contract with us — a framework contract on the organisation of shipments (carrier) or a freight forwarding services contract (client).
2. For carriers
Getting started. Register on the website and fill in the questionnaire: fleet, regions, permits, insurance, working terms. The more complete the questionnaire, the more accurately we match requests to your vehicles. Before the first shipment a framework contract is concluded and documents are checked: company or sole-proprietor registration documents, the transport licence, vehicle and driver documents, insurance policies and, for international trips, ECMT permits, an ADR certificate and so on.
Request. Every shipment is performed on the basis of a request that the manager sends via an agreed communication channel — email, Telegram, Viber or WhatsApp — as a rule no later than 24 hours before loading. The request contains the route, consignor and consignee, date and time of vehicle arrival and delivery, vehicle requirements, cargo weight and specifics, price, demurrage terms, and vehicle and driver details.
Confirmation. The request must be confirmed within the agreed period (4 hours by default), stating the vehicle and driver details, or within the same period you must report that it cannot be performed. Without a reply the request is considered unconfirmed. A confirmed request is binding on both parties; messages in the agreed communication channel have legal force and serve as evidence of the agreement.
Performance. Provide a roadworthy vehicle that meets the request at the agreed time; check the cargo at loading and sign the CMR or waybill; follow only the agreed route without transhipment or handing the cargo over to another vehicle; notify the manager of any obstacles, delays or incidents no later than 3 hours after they arise; on request, report the vehicle's location and, for certain trips, provide GPS access and photo documentation. Engaging another carrier (a subcontractor) is allowed only with our written consent.
Documents after the trip. The original CMR/waybill with the consignee's marks, the invoice and the service acceptance act are handed to us within the period stated in the request or, if none is stated, within 5 working days after unloading. A scanned copy of the documents is a preliminary confirmation of performance.
Payment. The shipment price is fixed in the request — in hryvnia or in a foreign currency paid in the hryvnia equivalent at the NBU rate. Payment is made within 5 banking days after the client's payment has been received and we have the full set of documents, but in any case no later than 45 calendar days from the date the documents are received. Expenses not agreed in writing before they arise (extra mileage, toll roads, storage, etc.) are not reimbursed.
Demurrage. Free waiting time at loading or unloading is 4 hours for domestic shipments within Ukraine and 48 hours for international ones, unless otherwise agreed in the request. Demurrage beyond that time is confirmed by a mark in the CMR/waybill or the manager's written approval and is paid at the rate in the request; demurrage caused by the carrier's late arrival is not paid.
Insurance and liability. The carrier holds valid motor third-party liability insurance (a Green Card for international trips) and carrier's liability insurance for cargo with the limit agreed in the contract. The carrier is liable for the cargo from acceptance until delivery to the consignee — up to the cargo value stated in the documents, and under the CMR Convention for international shipments. The contract provides for penalties for failure to load, late delivery or an unauthorised change of route.
Non-circumvention and confidentiality. Clients, consignors and consignees the carrier learned about from us are our clients. Concluding contracts with them, arranging shipments or receiving payment from them bypassing us is prohibited during the contract term and for 24 months after its termination. Rates, routes, client contacts and contract terms are confidential.
3. For shippers
Getting started. Call +380 67 594 02 16 or leave your contact details on the Contacts page — the manager will clarify the cargo type, route and timing, propose a price and select a carrier. Cooperation is formalised by a freight forwarding services contract.
Request. The request is sent no later than 36 hours before the planned start of the shipment and contains the route, loading and unloading addresses, cargo details, date and time of vehicle arrival, delivery deadline and price. We confirm the request within 24 hours and provide the vehicle details. The request may be on paper or electronic with a qualified electronic signature.
Cargo and documents. The client provides packaging, marking and securing that rule out damage to the cargo; prepares the cargo before the vehicle arrives; and issues the full set of shipping and, where needed, customs documents. The cargo must match the documents and must not be an item whose circulation is restricted. A change of the loading or unloading place is possible only by written agreement, with the price recalculated.
Payment. The service price is fixed in the request and includes the transport costs and the forwarder's fee. Payment is made by bank transfer in hryvnia within 10 calendar days from receipt of the invoice and the service acceptance act, unless otherwise agreed in the request. An invoice may be issued on a prepayment basis. Additional expenses not stipulated in the request are reimbursed against supporting documents.
Demurrage. The standard loading/unloading time is 24 hours each for domestic shipments within Ukraine and 48 hours for international ones. Demurrage beyond the standard time caused by the client is paid at the contract rates; demurrage at the border for reasons beyond our control incurs no penalties, and the delivery deadline is extended by its duration.
Liability. We are responsible for organising the shipment and are liable for loss of or damage to the cargo caused by our fault, up to its value stated in the documents. We are not liable for hidden defects of the cargo or packaging, for cargo delivered under intact seals, or for the consequences of the client's incomplete or inaccurate documents. In case of shortage or damage, a report is drawn up on the day of acceptance with a note in the CMR/waybill.
4. General terms
Contracts are concluded for one year with automatic renewal. The parties' relations are governed by the laws of Ukraine and, for international shipments, also by the CMR Convention and other international treaties. Disputes are resolved by negotiation and, failing agreement, in court. Force majeure is confirmed by a Chamber of Commerce certificate; a vehicle breakdown, absence of a driver or of documents is not force majeure.
Questions about the terms of cooperation — by phone at +380 67 594 02 16.